ORDER INQUIRIES: If you have a question about any aspect of your order or our website, our customer care representatives are available to help you from 9 AM – 6 PM EST. Email customercare@thuynewyork.com Call 646-429-9521 and ask for web order support.

PRODUCT ADVICE: Would you like more information on the products featured on our website? Some styling advice? Help choosing the perfect gift? Our Fashion Advisors try on every item we sell and can answer all your questions. Email fashionadvice@thuynewyork.com

OTHER INQUIRIES: Feedback and Suggestions: feedback@thuynewyork.com Press and Media: pr@thuynewyork.com

SHIPPING METHODS AND COSTS: All orders are shipped via DHL from 9am-5pm, Monday to Friday. Currently, we only deliver to addresses within the United States.

NEXT BUSINESS DAY ORDERS: Please ensure you place your order before 12pm EST Monday to Friday for delivery on the next business day.

IMPORTANT INFORMATION:
- All orders require a signature upon receipt.
- We are unable to redirect orders once items have been dispatched.
- Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.

INSURANCE: Each purchase is insured during the time it is in transit until it is delivered to you. You will be asked to sign for any goods delivered at which point responsibility for your purchased goods passes to you.

TAXES AND DUTIES: Prices displayed on the website are exclusive of taxes. When you proceed to purchase your order, sales tax and customs duty (where applicable) will be calculated on the total merchandise value and shipping charges, and displayed on the Order Summary page. If you are shipping within the US, sales tax will only be charged on orders shipped to New York State. No other tax or import duty will be applied to orders shipped within the US.

PAYMENT: We accept Visa, MasterCard and American Express cards. Payment is only debited from your card at time of dispatch.